Contact information
At Kavtira, we are dedicated to fueling your outdoor adventures. Whether you have questions about the waterproof rating of our tents, need an update on your shipment to the UK, or need advice on pitching your new gear, our team in Seattle is here to help.
Get In Touch
We strive to respond to all inquiries within 24 hours. Important Note for our UK customers: We are located in Seattle, USA. Due to the 8-hour time difference, email is often the fastest and most reliable way to reach us.
1. Email Us For order status, returns, or technical product questions: 📧 support@kavtira.shop
2. Call Us If you wish to speak to a representative: 📞 +1 864-565-3169 (Please note: This is a US number. International calling charges may apply depending on your network provider.)
3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 2415 S 116th St Seattle, WA 98168-1213 USA
Customer Service Hours
Our operations are based in Seattle, Washington (Pacific Time).
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
- Time Zone Guide:
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- We are 8 hours behind the UK.
- Example: When it is 5:00 PM in London, it is only 9:00 AM in our office. We will respond as soon as our workday begins!
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in GBP (£).
- Shipping to UK: Yes! We ship directly from our Seattle facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so you won't pay extra fees upon delivery.
- Waterproof Rating: Our tents are designed to withstand the elements. Please check the "Specifications" section on each product page for Hydrostatic Head (HH) ratings suitable for British weather.